Active Responses
Issued by: Emirates NBD · Group Technology Procurement
Objective: Procurement of sovereign AI platform for Federal-scope agentic workflows, data-sovereign by default, operated within Core42's MENA infrastructure with full regulatory traceability.
Arabic + English: bilingual RFP (102 pages). Parser extracted from both language streams.
- Account
- Emirates NBD
- Amount
- $5,600,000 USD
- Close date
- 31 Jan 2026
- Owner
- Faisal Al Hashemi · Head of Strategic Bids
- Probability
- 65%
Opp.RFP_Progress__c set to "71.9% · On Track"
Detail your incident response SLA for P1 security events.
- ▸ Word limit: 400
- ▸ Compliance-critical: YES
- ▸ Evidence required: ISO 27035, runbook
- ▸ Section weight: 18%
Incident Response SLA — P1 Security Events
Core42 operates a 24×7 Security Operations Centre aligned to ISO 27035 and NIST SP 800-61 Rev.2SHAREPOINT · Core42 Proposals ArchiveFile: Core42-Bid-2025-MoI.docx
Page: 23
"…aligned to ISO 27035 and NIST SP 800-61 Rev.2 with quarterly tabletop exercises coordinated with the customer CSIRT function…", with P1 event handling governed by our Incident Response Runbook v3.2 (Aug 2026)LIBRARY · lib_sec_ir_003File: IR Runbook v3.2
Reviewed Aug 2026 · Verified by FH
"…On detection of a P1 event, the on-call SOC lead shall acknowledge within 10 minutes via PagerDuty escalation to the incident channel…".
For any P1 event — defined as confirmed or suspected unauthorised access to Customer Data, ransomware activity on platform infrastructure, or platform-wide availability impact — our committed SLA is:
▸ Acknowledgement: within 10 minutes of detection.
▸ Containment: within 3 hours of acknowledgement.
▸ DPO Notification: within 90 minutes of containment.
All responders are SC-cleared and operate under our SOC 2 Type II certified runbookKN, with every action logged to an immutable audit store retained for 7 years.
A full post-incident review is delivered within 10 working daysSHAREPOINT · Core42 Proposals ArchiveFile: Core42-Bid-2024-DHA.docx
Page: 67
"…a full post-incident review delivered within 10 working days, including root-cause analysis and remediation actions…", including root-cause analysis and remediation actions.
Proposal Structure
⋮⋮ handle to reorder. Content, questions, citations, and compliance mappings move with the section. Try: drag Out of Scope above Pricing.
Compliance Matrix
Architecture: in-region deployment to Core42 cloud only · fail-closed egress
Scope matches · auditor: BSI Group
⚠ Attestation expires 05 Nov 2026 — 14 days. Renewal audit in progress, report expected 5 Dec.
Legal reviewed Oct 2026 · DPO: J. Webb
Currently 92% of English quality — gap narrowing · Qwen2.5 fine-tune in progress
Proven reference in Core42 UAE sovereign cloud
Current ratio 2.4 · turnover £8.7M
All 14 production models logged · ISO 42001 aligned
Arabic-language L1 · 08:00–20:00 GST · 24×7 coverage via English-medium rota. Clarification requested.
No findings · auditor: Secureworks
Review Gates
Compliance posture — scoring as Rashed Al Mansoori
Collaborators
Activity
Opp.RFP_Progress__c = "71.9% · On Track"· OPP-84127